Customer Care AI Analyst Intern - Summer 2027

Performance Profile

Your first year is about learning, growing, and discovering what you’re truly capable of. You’ll take what you learned in the classroom and start applying it to meaningful projects that support our teams and improve how we empower our customers. Whether you’re getting hands-on experience with our products in a technical role or learning proven strategies from our high-performing sales teams and best-in-class training program, you’ll be encouraged to contribute, ask questions, and build your confidence.

We value curiosity, a willingness to take ownership, and the drive to turn feedback into progress. As you learn and develop, you’ll see how your efforts help teams work better together and enhance customer experience. Success isn’t just about what you achieve—it’s about the skills you build, the quality of your work, and the confidence you gain as you take on new challenges.

Ready to start your journey and see how far you can go?

Customer Care AI Analyst Intern - Summer 2027

Columbus, OH

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Function Tech Team Interns Work Location Hybrid Date Posted 09/11/2026

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Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in both data resilience and data security posture management, Veeam is built for the convergence of identity, data, security, and AI risk. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, who trust Veeam to keep their businesses running. Join us as we go fearlessly forward together, growing, learning, and making a real impact for some of the world’s biggest brands.

About Our Summer Internship Program

Our Summer Internship Program is designed for students entering their final year of university who are eager to gain meaningful, real-world experience in a fast-paced, collaborative, and professional environment.

As a Summer Intern, you'll participate in a comprehensive onboarding experience led by our University Relations team to set you up for success from day one. Throughout the program, you'll also have the opportunity to participate in weekly professional development sessions, networking events, social activities, and other engaging experiences designed to support your personal and professional growth.

The program takes place from June – August 2027 (10-week program).

Your Role [Customer Care AI Analyst Intern]

You'll join our Customer Care team at a pivotal moment as we're modernizing our support platform and building out AI-driven case deflection and smart routing. As part of this effort, you will:

Review AI-handled interactions and case outcomes
Analyze case volume and trends to find our highest-opportunity topics for self-service and AI deflection, and help write the help articles and guides that support them
Help clean and label case data used to test and improve how cases get routed to the right team or person
Support our platform modernization work by helping map and validate data as we move from our legacy system to a modern one
Build reports and dashboards that track how the AI, routing, and migration efforts are performing

Requirements

Rising Junior or Senior pursuing a Bachelor's degree or a graduate student in an accredited college or university
Excellent written, verbal and communication skills
Willingness to learn about technology, especially AI
Proficiency in Windows and Microsoft Office
Proficient with MS-Excel with a passion for data analysis
Ability to work independently with limited direction in a fast-paced environment; must be a high-energy, motivated self-starter

This role is hybrid based out of the Columbus, OH office.

Benefits

As a paid intern at Veeam, you'll receive:

Paid Company Holidays during your internship
Tech Stipend to help set up your workspace
8 Hours of Paid Volunteer Time through our Veeam Cares Program
Personal and Professional Development through our Internship Program

We're committed to providing a supportive and rewarding internship experience.

The pay range posted is an hourly rate of base pay. When making an offer of employment, Veeam will take into consideration the candidate’s expectations, experience, education, scope of responsibility for the role, and the current market demands.

United States of America Intern Pay Range

$20- $25 USD

Veeam Software is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential.

Personal data collected during the recruitment process will be processed in accordance with our Recruiting Privacy Notice, which explains how your information is collected, used, and handled in connection with hiring activities. By applying for this position, you consent to this processing.

By submitting your application, you confirm that the information provided, including any supporting documents, is complete and accurate to the best of your knowledge. Any misrepresentation, omission, or falsification may result in disqualification from consideration or, if discovered after employment begins, termination of employment.

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Hear from Our Veeamers

See what it's really like to be a Veeam intern, from fast learning and real impact to strong team support from day one.

My Veeam Experience

What I appreciate most about Veeam is the balance between structure and openness, with clear expectations and people who support your growth.

Mihai-Alexandru Tuliga

Business Partner Intern

Our Values

Our values are more than words - they’re the compass guiding how we work, connect, and make decisions every day. They work together to strengthen us and build trust across our teams, with our customers, and partners.

veeam team

We operate as one team, united in our shared purpose. Acting inclusively and trusting each other, we power forward together as one.

Our Values

veeam team

veeam team

We operate as one team, united in our shared purpose. Acting inclusively and trusting each other, we power forward together as one.
elevate and innovate

elevate and innovate

We relentlessly innovate. Constantly questioning and learning. We experiment boldly, learn quickly from failures, and elevate everything we do.
empower customers

empower customers

We put our customers at the center, ensuring their businesses thrive and bounce forward, resilient and strong in a digital world.
act with accountability

act with accountability

We deliver success by taking ownership and driving meaningful impact through data-driven decisions.
make every conversation matter

make every conversation matter

We listen actively, debate purposefully, and align as one team after decisions to drive impactful results.

Our benefits

At Veeam, our benefits are designed to help you thrive at work and beyond. From health coverage and paid time off to mental wellness and volunteering, we offer the flexibility, protection, and support you need at every stage of life. Explore some of the highlights below.

Core Benefits Comprehensive health coverage, retirement plans, and life insurance designed to support you and your family with flexibility and protection through life’s evolving needs.
Wellbeing Our Employee Assistance Program offers confidential support for personal and work challenges—helping you manage stress, mental health, grief, and much more.
Holidays and VeeaMe Days Our Employee Assistance Program offers confidential support for personal and work challenges—helping you manage stress, mental health, grief, and much more.
Veeam Cares Three days of paid volunteering each year, empowering you to support causes close to your heart. Make a difference in your community by contributing to local initiatives and projects that inspire you.