Senior Program Manager – Customer Experience Operations

San José, Provincia de San José

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Function Sales Team Revenue Strategy & Solutions Role Type Permanent Work Location Remote Date Posted 04/30/2026

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Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in both data resilience and data security posture management, Veeam is built for the convergence of identity, data, security, and AI risk. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, who trust Veeam to keep their businesses running. Join us as we go fearlessly forward together, growing, learning, and making a real impact for some of the world’s biggest brands.

About the Role

We are looking for a strategic and execution-focused Senior Program Manager – Post Sales Operations to join our Revenue Intelligence team. In this role, you will drive high-impact, cross-functional programs across our post-sales organization, including Renewals, Customer Success, Customer Support, and Professional Services.

You will partner closely with senior leadership to design and deliver initiatives that improve customer retention, drive expansion, and enhance operational efficiency in a SaaS environment. This is a highly visible individual contributor role, ideal for someone who thrives in complex environments, can influence without authority, and brings structure and clarity to ambiguous, high-priority work.

What You’ll Do

Lead and manage end-to-end cross-functional programs from ideation through execution and delivery
Drive initiatives that improve customer retention, renewals efficiency, and expansion outcomes
Align multiple post-sales functions (Customer Success, Renewals, Support, Professional Services) to ensure seamless execution
Partner with VP-level stakeholders to prioritize initiatives and drive alignment across teams
Translate business needs into clear project plans, timelines, and executive-ready updates
Define and track success metrics, including building and validating KPI frameworks
Identify process gaps and operational inefficiencies, and lead initiatives to improve them
Develop business cases for new programs, including expected impact, resources, and success criteria
Ensure consistent communication, transparency, and stakeholder alignment throughout program lifecycles
Track and validate business outcomes post-delivery, ensuring expected operational and revenue impact is achieved
Collaborate with cross-functional partners such as Sales Operations, Finance, and Corporate Technology to ensure end-to-end alignment
Mentor junior program managers or team members on best practices in program execution and planning

Technologies You’ll Work With

Microsoft Excel and PowerPoint
Project and program management tools (e.g., Jira, Asana, Smartsheet, or similar)
Data analysis and reporting tools
CRM and operational systems (e.g., Salesforce or similar platforms)

What You’ll Bring

5+ years of experience in program or project management, ideally in SaaS or technology environments
Strong experience managing cross-functional, high-visibility initiatives
Fluency in English with excellent written and verbal communication skills
Intermediate to advanced Excel and PowerPoint skills, with the ability to analyze and present data clearly
Strong organizational skills and ability to manage multiple concurrent programs
Strategic mindset with a strong focus on execution and results
Ability to influence stakeholders at all levels, including senior leadership, without direct authority
Experience working across post-sales functions (Customer Success, Renewals, Support, or Services) is strongly preferred

Bonus Skills

Experience in SaaS post-sales operations or revenue operations environments
Familiarity with customer lifecycle metrics (retention, churn, expansion, renewals)
Experience building business cases and defining KPI frameworks
Exposure to process improvement methodologies or operational excellence initiatives

What You’ll Get

Two weeks of paid vacation, 12 statutory holidays, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually
Paid parental leave and family support benefits
Medical, dental, and vision coverage for employees and dependents
Mental health support and Employee Assistance Program
Retirement and social security contributions
Life insurance and disability coverage
Daily cafeteria subsidy
Learning and development opportunities through training platforms, mentoring, and global learning events

Please note: The position is based in San Jose, Costa Rica. If the applicant is permanently located outside of Costa Rica, Veeam reserves the right to decline the application. All applications must be submitted in English.

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Veeam Software is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential.

Please note that any personal data collected from you during the recruitment process will be processed in accordance with our Recruiting Privacy Notice.

The Privacy Notice sets out the basis on which the personal data collected from you, or that you provide to us, will be processed by us in connection with our recruitment processes.

By applying for this position, you consent to the processing of your personal data in accordance with our Recruiting Privacy Notice.

By submitting your application, you acknowledge that the information provided in your job application and any supporting documents is complete and accurate to the best of your knowledge. Any misrepresentation, omission, or falsification of information may result in disqualification from consideration for employment or, if discovered after employment begins, termination of employment.

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