Desktop Support Engineer

About the Role

The Desktop Support Engineer II is responsible for providing hardware and software support to on-site and remote employees as a member of the Corporate Technology and Service Desk team. The CT team is the grease that keeps Veeam running. We are here to support our fellow employees so that they can continue to grow our company. The Desktop Support Engineer roles are customer support roles. We take care of our customers so they can take care of theirs. This is an on-site role, located in Warsaw, Poland and requires the ability to work from our Warsaw office.

What You’ll Do

• Solve and handle incoming tickets in the Service desk 
• Monitoring of SLA compliance within the department  
• Carry out IT helpdesk duties supporting both EMEA and worldwide Veeam employees
• Resolve problems or escalate as necessary in a timely manner 
• Provide IT support related to hardware and software including remote assistance 
• Perform user account administration in various systems 
• Review and update Service Desk knowledgebase regarding processes and procedures  
• Asset management and tracking for computer hardware and software licenses
• Work with vendors to order additional equipment as necessary
• Be able to install standard IT equipment in a datacenter rack, with assistance if needed

What You’ll Bring

• At least 5 years of previous experience at IT Service Desk, preferable in an enterprise environment 
• Good English language skills, both written and verbal 
• Ability to facilitate and support multiple tasks and real time support issues 
• Being proactive in delivering high-quality customer service, work under pressure and independently if required 
• Experience with Active Directory (creating user accounts, distribution lists, performing password resets and account unlock etc.) 
• Experience using a ticketing system such as ServiceNow or similar, to manage workload 
• In depth knowledge of Microsoft desktop operating systems (particularly Windows 11), MacOS 
• In depth knowledge of MS Office products 
• Ability to work independently

What You’ll Get 

• 26 paid days off annually, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares
• Paid parental, maternity, and paternity leave
• Fully covered family medical plan, dental, rehab, and vaccinations
• Life, critical illness, and disability insurance
• Employer pension contribution via PPK
• Monthly Edenred allowance of 450 PLN for meals
• MultiSport card fully covered by Veeam, giving access to sports facilities nationwide
• Up to 12 free therapy sessions annually, plus legal and financial advice
• Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops and learning events like our annual Global Day of Learning 
   

Please note: If an applicant is permanently located outside of Poland, Veeam reserves the right to decline the application for this position.

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