Veeam backup for Windows

San José, Provincia de San José Remote

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Function Tech Team Technical Support Role Type Full time Work Location Hybrid Date Posted 12/18/2025

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Veeam, the #1 global market leader in data resilience, believes businesses should control all their data whenever and wherever they need it. Veeam provides data resilience through data backup, data recovery, data portability, data security, and data intelligence. Based in Seattle, Veeam protects over 550,000 customers worldwide who trust Veeam to keep their businesses running. Join us as we move forward together, growing, learning, and making a real impact for some of the world’s biggest brands. The future of data resilience is here - go fearlessly forward with us.

About the Role

The Veeam backup for Windows technical support engineer is a trusted role providing technical assistance to fellow IT Professionals, using broad and in-depth troubleshooting skills and product knowledge to solve challenging technical issues.

What You’ll Do

Provide technical support and troubleshooting for Veeam Software’s clients via telephone, email, and web conferencing
Proactively stay up to date with all the latest technologies concerning Veeam’s products and the underlying technologies
Research and troubleshoot customer problems and inquiries
Update and work assigned cases in a timely manner
Maintain strong customer rapport and excellent, timely communication
Contribute to documentation to build Veeam’s knowledge base

What You’ll Bring

Advanced use of administrator level tasks for Windows Server and Desktop Operating Systems
Practical knowledge of TCP/IP (OS, firewalls configuration) and networking configuration / troubleshooting (NAT, ports, DHCP, DNS)
1-3 years of technical troubleshooting experience in a role where problem resolution skills were required
Certifications in server and networking highly desired
Excellent communications skills (verbal and written)
Able to work independently in a fast-paced environment
Operate effectively in stressful situations

Bonus Skills

Database engines (SQL/Oracle)
Microsoft Exchange/ SharePoint server administration
Active Directory/Domain Controller administration
Wireshark (tcp dump)
Application performance analysis
Hypervisor Experience: VMware or Nutanix
VSS

What You’ll Get

Two weeks of paid vacation, plus 3 global VeeaMe Days for self-care
Paid parental leave: 8 days for fathers, 122 days for birthing parents, 92 days for adoptive parents
Medical, dental, and vision coverage fully funded for employees and dependents
Mental health support, therapy sessions, and virtual care via SupportLinc EAP
Retirement and social security contributions through Costa Rica’s statutory programs
Life insurance equal to 24x monthly salary, plus disability and funeral coverage
Daily cafeteria subsidy
Fertility, adoption, and surrogacy support, plus 24 paid volunteer hours through Veeam Cares
Professional training and education, including courses and workshops, internal meetups, and unlimited access to our online learning platforms (LinkedIn Learning, Athena, O’Reilly) and mentoring through our MentorLab program

Please note: The position is based in San Jose, Costa Rica. Please be advised that if the applicant is permanently located outside of Costa Rica, Veeam reserves the right to decline the application for this position. All applications must be submitted in English.

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Veeam Software is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential.

Please note that any personal data collected from you during the recruitment process will be processed in accordance with our Recruiting Privacy Notice.

The Privacy Notice sets out the basis on which the personal data collected from you, or that you provide to us, will be processed by us in connection with our recruitment processes.

By applying for this position, you consent to the processing of your personal data in accordance with our Recruiting Privacy Notice.

By submitting your application, you acknowledge that the information provided in your job application and any supporting documents is complete and accurate to the best of your knowledge. Any misrepresentation, omission, or falsification of information may result in disqualification from consideration for employment or, if discovered after employment begins, termination of employment.

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