Veeam backup for Linux Engineer

San José, Provincia de San José Remote

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Function Corporate Functions Team Technical Support Role Type Permanent Work Location Hybrid Date Posted 01/26/2026

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Veeam, the #1 global market leader in data resilience, believes businesses should control all their data whenever and wherever they need it. Veeam provides data resilience through data backup, data recovery, data portability, data security, and data intelligence. Based in Seattle, Veeam protects over 550,000 customers worldwide who trust Veeam to keep their businesses running. Join us as we move forward together, growing, learning, and making a real impact for some of the world’s biggest brands. The future of data resilience is here - go fearlessly forward with us.

About the Role

As a Veeam Backup for Linux Engineer, you will serve as a critical technical expert within our Technical Customer Support “hotline,” delivering high-impact, one-on-one support to customers running Linux and modern hypervisor-based environments. You’ll work closely with customers, internal support teams, and R&D stakeholders to troubleshoot complex issues, provide deep technical analysis, and ensure an exceptional customer experience while contributing valuable feedback that helps improve our rapidly evolving Linux Agents product line.

What You’ll Do

Perform advanced troubleshooting and log file analysis across Linux and hypervisor-based backup environments
Take full ownership of customer issues from case creation through resolution
Investigate issues across Veeam, Linux OS, and virtualization platforms
Determine whether issues are caused by defects, misconfiguration, or environmental factors and apply break/fix solutions
Educate customers by clearly explaining root causes, system behavior, and best practices
Act as a technical focal point in discussions with IT professionals and enterprise customers
Accurately document all customer interactions and technical findings within SLA in our CRM system
Provide feedback to R&D and QA teams to improve product quality and customer experience

Technologies You’ll Work With

Linux OS, TCP/IP Networking, Hypervisors and Virtualization Platforms (KVM-based and similar), Nutanix AHV, Proxmox, OLVM, Scale Computing Hypercore, Linux HPE VM Essentials, VMware, Hyper-V, REST APIs, Filesystems, Storage Management, Kernel Modules, OS Monitoring Tools, CRM systems

What You’ll Bring

2+ years of experience in System Administration or Technical Support roles
Strong knowledge of Linux-based operating systems (boot process, initialization systems, package management, kernel modules, process management, monitoring, filesystems, storage, networking)
Hands-on experience working with hypervisors or virtualization platforms in Linux environments (KVM-based or similar)
Experience troubleshooting infrastructure across Linux and virtualized environments
Strong TCP/IP networking knowledge
Experience installing, configuring, and maintaining services on Linux
Fluent English (reading, writing, and speaking)
Proven ability to work in a fast-paced, SLA-driven environment with strong ownership mentality

Bonus Skills

Experience with Nutanix AHV, Proxmox, OLVM, Scale Computing Hypercore, Linux HPE VM Essentials
Experience with VMware and/or Hyper-V
Familiarity with REST APIs and multi-platform infrastructure troubleshooting

What You’ll Get

Two weeks of paid vacation, 12 statutory holidays, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares
Paid parental leave: 8 days for fathers, 122 days for birthing parents, 92 days for adoptive parents
Medical, dental, and vision coverage fully funded through INS Premium for employees and dependents
Mental health support, therapy sessions, and virtual care via our Employee Assistance Program
Retirement and social security contributions through Costa Rica’s statutory programs
Life insurance equal to 24x monthly salary, plus disability and funeral coverage
Daily cafeteria subsidy
Fertility, adoption, and surrogacy support, plus 24 paid volunteer hours through Veeam Cares
Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops, and learning events like our annual Global Day of Learning

Please note: The position is based in San Jose, Costa Rica. If the applicant is permanently located outside of Costa Rica, Veeam reserves the right to decline the application. All applications must be submitted in English.

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Veeam Software is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential.

Please note that any personal data collected from you during the recruitment process will be processed in accordance with our Recruiting Privacy Notice.

The Privacy Notice sets out the basis on which the personal data collected from you, or that you provide to us, will be processed by us in connection with our recruitment processes.

By applying for this position, you consent to the processing of your personal data in accordance with our Recruiting Privacy Notice.

By submitting your application, you acknowledge that the information provided in your job application and any supporting documents is complete and accurate to the best of your knowledge. Any misrepresentation, omission, or falsification of information may result in disqualification from consideration for employment or, if discovered after employment begins, termination of employment.

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