Desktop Support Engineer II

Bengaluru, Karnataka

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Function Corporate Functions Team Enterprise Technology Role Type Permanent Work Location Office Based Date Posted 02/11/2026

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Veeam, the #1 global market leader in data resilience, believes businesses should control all their data whenever and wherever they need it. Veeam provides data resilience through data backup, data recovery, data portability, data security, and data intelligence. Based in Seattle, Veeam protects over 550,000 customers worldwide who trust Veeam to keep their businesses running. Join us as we move forward together, growing, learning, and making a real impact for some of the world’s biggest brands. The future of data resilience is here - go fearlessly forward with us.

About the Role

The role of Desktop Support Engineer will focus on supervising the front-line day-to-day operations and technical support: you will identify, research and resolve technical problems. We would like to see a reliable candidate who can analyze and deal with non-standard situations.

What You’ll Do

Solve and handle incoming tickets in the Service desk
Monitoring of SLA compliance within the department
Resolve problems or escalate as necessary in a timely manner
Provide IT support related to hardware and software including remote assistance
Perform user account administration in various systems
Review and update Service Desk knowledgebase regarding processes and procedures
Asset management and tracking for hardware
Work with third-party suppliers as needed
Be able to install standard IT equipment in a datacenter rack, with assistance if needed

What You’ll Bring

At least 5 years of previous experience at IT Service Desk, preferably in an enterprise environment
Good English language skills, both written and verbal
Ability to facilitate and support multiple tasks and real time support issues
Being proactive in delivering high-quality customer service, working under pressure and independently if required
Experience with Active Directory (creating user accounts, distribution lists, performing password resets and account unlock etc.)
Experience using a ticketing system such as ServiceNow or similar, to manage workload
Experience using Intune and Jamf
In depth knowledge of Microsoft desktop operating systems (particularly Windows 11), MacOS
In depth knowledge of MS Office products
Ability to work independently

What You’ll Get

18 paid vacation days, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares
Private medical coverage for you and up to four dependents
Life, accident, and disability insurance with enhanced coverage
Annual flexible wellbeing allowance for physical and mental wellness
Free confidential counselling and coaching via Employee Assistance Program (EAP), including legal and financial advice
Meal, fuel, and transportation benefits based on work arrangement
Daycare reimbursement and safe cab facility for eligible employees
Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops, and learning events like our annual Global Day of Learning

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Veeam Software is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential.

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By submitting your application, you acknowledge that the information provided in your job application and any supporting documents is complete and accurate to the best of your knowledge. Any misrepresentation, omission, or falsification of information may result in disqualification from consideration for employment or, if discovered after employment begins, termination of employment.

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