Service Desk Intern - Summer 2026
Service Desk Intern - Summer 2026
Alpharetta, GAExplore this location
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Veeam, the #1 global market leader in data resilience, believes businesses should control all their data whenever and wherever they need it. Veeam provides data resilience through data backup, data recovery, data portability, data security, and data intelligence. Based in Seattle, Veeam protects over 550,000 customers worldwide who trust Veeam to keep their businesses running. Join us as we move forward together, growing, learning, and making a real impact for some of the world’s biggest brands. The future of data resilience is here - go fearlessly forward with us.
Summer Internship
Our Summer Internship is designed for students leading into their final year of university, who want to gain real life work experience in a fast past, exciting and professional environment.
As a Summer Intern, you will participate in onboarding with the UR team that will set you up for success in your role. You will also benefit from professional development sessions, networking, and social events provided by the Internship Program.
The program takes place from June – August 2026 (10-week program).
Job Overview
As a Service Desk Intern, you will learn how the service desk operates within the structure of Corporate Technology department here at Veeam®. Understanding that the service desk is the first point of contact, escalating, and assigning incidents and requests to the appropriate teams. You will provide technical assistance, identify recurring issues, and contribute to the development of the knowledge base within the department. This role is essential to the Corporate Technology team, ensuring Veeam can successfully grow.
Responsibilities
- Provide timely first touch responses to tickets and request triage to the appropriate teams.
- Offer first-level technical support for Veeam employees, addressing common hardware and software issues.
- Assist in installing, configuring, and maintaining laptops and peripherals used within the company.
- Document all support activities and contribute to the knowledge base.
- Collaborate with an international team on issues and Veeam-specific initiatives.
- Provide onboarding assistance to new Veeam employees on hardware and company-specific applications.
- Maintain accurate inventory records of equipment.
- Work with suppliers for ordering and repairing Veeam equipment.
- Required to be onsite in the office for support.
- Perform other duties as assigned
Qualifications
- Currently pursuing a degree in IT, Computer Science, or a related field.
- Strong English communication and written skills.
- Customer service-oriented with a positive attitude.
- Basic understanding of IT support and troubleshooting.
Benefits
As a paid intern at Veeam, you’ll receive:
- Paid Company Holidays during your internship
- Tech Stipend to help set up your workspace
- 8 Hours of Paid Volunteer Time through our Veeam Cares Program
- Personal and Professional Development through our Internship Program
We’re committed to providing a supportive and rewarding internship experience.
The pay range posted is an hourly rate of base pay. When making an offer of employment, Veeam will take into consideration the candidate’s expectations, experience, education, scope of responsibility for the role, and the current market demands.
Please note that any personal data collected from you during the recruitment process will be processed in accordance with our Recruiting Privacy Notice.
The Privacy Notice sets out the basis on which the personal data collected from you, or that you provide to us, will be processed by us in connection with our recruitment processes.
By applying for this position, you consent to the processing of your personal data in accordance with our Recruiting Privacy Notice.
By submitting your application, you acknowledge that the information provided in your job application and any supporting documents is complete and accurate to the best of your knowledge. Any misrepresentation, omission, or falsification of information may result in disqualification from consideration for employment or, if discovered after employment begins, termination of employment.
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