Customer Success Representative - 2026 Early Career
Customer Success Representative - 2026 Early Career
Alpharetta, GAExplore this location
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Veeam, the #1 global market leader in data resilience, believes businesses should control all their data whenever and wherever they need it. Veeam provides data resilience through data backup, data recovery, data portability, data security, and data intelligence. Based in Seattle, Veeam protects over 550,000 customers worldwide who trust Veeam to keep their businesses running. Join us as we move forward together, growing, learning, and making a real impact for some of the world’s biggest brands. The future of data resilience is here - go fearlessly forward with us.
Graduate Program
Veeam’s Graduate Program is specific to students who join as a full-time employee after just graduating or recently graduated. In the Graduate Program, not only will you become an integral part of the Veeam Team helping us grow, but you will also be part of a community of other young professionals at Veeam who will grow alongside you. You will have the opportunity to work and learn from the best sales professionals, technical experts and engineers in the industry. .
Your Role
The Customer Success Representative is responsible for the renewal of customer maintenance contracts in their assigned territory/segment; this includes providing quotes directly to customers and/or their assigned channel partners. The Representative is responsible for ensuring the best customer experience as well as customer retention, with the customer success being number one objective. The Representative is also responsible for upselling customers to premium services and for identifying opportunities for add-on sales of Veeam products. This position is focused on driving revenue bookings and overachieving quotas through retaining customers.
This position is for recent or upcoming university graduates with a cohort start date of January 2026.
Responsibilities
- Effectively manages renewal of all contracts in assigned territory to protect and grow Veeam maintenance revenue, as well as upsell and cross sell
- Ensures customer success and goes above and beyond to ensure customer retention and satisfaction
- Proactively monitors the funnel of expiring agreements, executes actions in timely manner to ensure the continuation of assigned customers on maintenance agreements
- Provides timely proposals and quotes as requested pursuant to terms of customer and/or partner agreements
- Positively interacts and collaborates with customers, Veeam partners, and Veeam associates
- Identifies and pursues maintenance reinstatement opportunities
- Accurately records all activities on customer/partner record in Veeam's customer relationship management system (SalesForce.com)
- Achieves target quota
Requirements
- Senior (graduating Dec 2025) OR Recent Graduate completing or completed an undergraduate degree from an accredited college or university
- Ability to work in a hybrid environment based in Alpharetta, GA
- Excellent written and verbal communication skills
- Math Skills (Basic statistics and terms)
- Critical Thinking & Problem-Solving skills
- Willingness to learn about technology
- Proficiency in Windows or Microsoft Office
- Exceptional organizational skills with the proven ability to prioritize and multi-task to meet deadlines and quotas
- Ability to work in a semi-autonomous and fast-paced environment
- High-energy, motivated self-started prepared to handle high number of email communications and out-bound telephone calls
We offer:
- Medical, Dental, and Vision coverage starting on day one (multiple plan options)
- Flexible Spending Accounts (FSA) and Health Savings Account (HSA) options
- Employer HSA contributions (for HDHP participants)
- Life and AD&D insurance (employee, spouse/partner, and child options)
- Company-paid short-term and long-term disability insurance
- Supplemental individual disability insurance (IDI)
- 401(k) plan
- Paid Holidays
- Unlimited PTO
- 3 Global VeeaMe Days per year: company-wide closures for employees to take a break, disconnect, and focus on self-care
- Paid Parental leave
- Family planning support: fertility, adoption, surrogacy, and parental resources
- Veeam Care Days: 24 hours paid time for volunteering
- Employee Assistance Program
- Mental health support
- Additional voluntary benefits: accident, critical illness, hospital indemnity, legal, identity theft protection, commuter benefits, pet care
- Professional training and education, on-demand learning libraries (LinkedIn Learning, O’Reilly), mentoring, workshops, and Global Day of Learning
The salary range posted is On Target Earnings (OTE), which is inclusive of base and variable pay. When making an offer of employment, Veeam will take into consideration the candidate’s expectations, experience, education, scope of responsibility for the role, and the current market demands.
Please note that any personal data collected from you during the recruitment process will be processed in accordance with our Recruiting Privacy Notice.
The Privacy Notice sets out the basis on which the personal data collected from you, or that you provide to us, will be processed by us in connection with our recruitment processes.
By applying for this position, you consent to the processing of your personal data in accordance with our Recruiting Privacy Notice.
By submitting your application, you acknowledge that the information provided in your job application and any supporting documents is complete and accurate to the best of your knowledge. Any misrepresentation, omission, or falsification of information may result in disqualification from consideration for employment or, if discovered after employment begins, termination of employment.
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