Tier 1 Tech Support Engineer Level 1

United States, Ohio, Columbus

The Tier 1 Technical Support Engineer – Level 1 provides entry-level technical, client support for Veeam’s products via the telephone and email.

Language Required

  • English

Responsibilities

  • Provide technical support and troubleshooting for Veeam Software’s clients via telephone, email, and web conferencing.
  • Proactively stay up to date with all the latest technologies concerning Veeam’s products and the underlying technologies.
  • Research and troubleshoot customer problems and inquiries.
  • Update and work assigned cases in a timely manner.
    • Maintain strong customer rapport and excellent, timely communication.
  • Communicate effectively with Sales Representatives.
  • Contribute to documentation to build Veeam’s knowledge base.
    • Operate effectively in stressful situations. 

Qualifications

ACADEMIC:

Associate’s degree preferred.  A viable combination of education, certification, and experience will be considered.

EXPERIENCE:

  • Two (2) years of client or customer support with demonstrated problem resolution skills; call center experience is a plus.
  • One (1) year working knowledge of Windows desktop troubleshooting experience (past and current Windows OS).
  • One (1) year of server administration experience in a Windows environment desired.
  • Strong Networking background desired.
  • VMware or Microsoft virtualization technology experience desired.
  • Excellent communications skills (verbal and written).
  • Able to work independently in a fast-paced environment.

We offer

  • Modern, energetic, global working environment
  • Opportunities for professional growth and promotion
  • Work in a stable, dynamic company
  • Competitive salary, depending on skills and experience
  • Comprehensive healthcare

Veeam Software is an equal opportunity employer and does not discriminate or allow discrimination on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. Veeam promotes affirmative action for minorities, women, disabled persons and veterans. Veeam also maintains a drug-free workplace.

Ben Milligan
«I love that there is so much passion here at Veeam and that others have that same drive and energy that I feel.»
Ben Milligan
Vice President, Customer Technical Support
«I love that there is so much passion here at Veeam and that others have that same drive and energy that I feel.»

For a quick vacancy search select a location, department or language:

 
 
 
 
All languages

8 jobs found

Tier 1 Technical Support Engineer, Level 1-39

Technical Customer Support

  • Provide technical support and troubleshooting for Veeam Software’s clients via telephone, email, and web conferencing.
  • Proactively stay...

United States, Ohio, Columbus

English

Technical Support Engineer (French)

Technical Customer Support

  • Responsible for handling new cases according to the Veeam Service Level Agreement (SLA); providing initial support, diagnosing problems...

Romania, Bucharest

English, French

Receptionist / Office Coordinator

Technical Customer Support

  • Handling incoming calls and welcoming our guests.
  • Preparing letters and documents as well as reports and presentation upon request.

Czech Republic

Czech, English, Russian

Brazilian Portuguese Bilingual Tier 1 Technical Support Engineer

Technical Customer Support

  • Provide bilingual technical support and troubleshooting for Veeam Software’s clients via telephone, email, and web conferencing.

United States, Ohio, Columbus

Brazilian, English

Customer Care Representative

Technical Customer Support

  • Responsible for handling new cases according to the Veeam Service Level Agreement (SLA); providing initial support, diagnosing problems...

Russian Federation, Saint-Petersburg

English

Customer Care Representative

Technical Customer Support

  • Responsible for handling new cases according to the Veeam Service Level Agreement (SLA); providing initial support, diagnosing problems...

Russian Federation, Saint-Petersburg

English, German