Technical Support Engineer (Weekend Shifts)

Russian FederationSaint-Petersburg

Language Required

  • English
  • Russian

Responsibilities

  • Responsible for handling new cases according to the Veeam Service Level Agreement (SLA); providing initial support, diagnosing problems and determining the need for escalation.
  • Document all customer interactions (emails, calls, etc.) accurately and within SLA in our CRM tool.
  • Ensure proper and consistent communication of issue status to customers, sales representatives and senior engineers.
  • Perform troubleshooting and analysis, including log file investigation.

Qualifications

  • Fluent English (reading/writing/speaking).
  • Familiarity with at least some of the following areas:
    • Microsoft Exchange server administration
    • DB (SQL/Oracle)
    • Windows OS 2008(r2) & 2012(r2) advanced user or administrative level
    • UNIX and/or Linux knowledge
    • Practical understanding of TCP/IP (OS, firewalls configuration).
  • Ability to quickly learn, understand and explain technical information.
  • Ability and desire to take ownership of client issues through resolution.
  • Excellent time management skills.
  • Ability to work in a fast-paced environment.

Additional skills

Working experience with hypervisors:

  • VMware ESX (i)
  • Microsoft Hyper-V

Working experience with Veeam products

We offer

  • Modern, energetic multinational working environment.
  • Salary ranges depending on skills and expertise; Additional quarterly bonuses to top performers.
  • Opportunities for professional growth and promotion; for diligent employees the opportunity to be certified -- VMCE (Veeam Certified Engineer).
  • Comprehensive training and mentoring system that includes in addition to the training for Veeam products a number of lectures on related areas (virtualization, networking, etc.) - paid as work.
  • Access to the internal lab resources based on VMWare vSphere & Microsoft Hyper-V right from the start date.
  • Work schedule: 4-day week including Saturday and Sunday. (40 Hours).
  • Regular assessment and salary/positions review (at least once a year).
  • Employment according to the Labor Code of the Russian Federation, “white” salary, annual leave 28 days + additional time off depending on the work results (up to 12 paid days off per year).
  • An extended medical insurance policy.
  • A partial compensation of costs on fitness.
  • Free English classes in the office.
  • Ability to become a part of football and volleyball Veeam teams.
  • Corporate events.
Terry
«Veeam is a product with a lot of potential. It can continue growing with our assistance, not on its own, and it will provide many more opportunities. Because of this, it’s a hobby of mine to help this company grow.»
Terry
Customer Support Team Leader, Australia
«Veeam is a product with a lot of potential. It can continue growing with our assistance, not on its own, and it will provide many more opportunities. Because of this, it’s a hobby of mine to help this company grow.»

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