Technical Support Engineer (Veeam Backup for Microsoft Office 365)

RomaniaBucharest

Date Posted: 2020-08-12

Language Required

  • English

Responsibilities

Veeam Backup for Microsoft Office 365 is a comprehensive solution intended to back up and recover data of Microsoft Office 365, on-premises Microsoft Exchange, and on-premises Microsoft SharePoint organizations, including Microsoft OneDrive for Business. The VBO365 technical support engineer is a trusted role providing technical assistance to fellow IT Professionals, using broad and in-depth troubleshooting skills and product knowledge to solve challenging technical issues.

We are therefore looking for candidates that will offer support for Veeam Backup for Microsoft Office 365.

Responsibilities:

  • Provide technical support and in-depth troubleshooting for Veeam Software’s clients (B2B) via telephone, email, and web conferencing
  • Act as a technical focal point in relationships to fellow IT Professionals.
  • Research and troubleshoot customer problems and inquiries.
  • Update and work assigned cases in a timely manner.
  • Contribute to documentation to build Veeam’s knowledge base.
  • Technical documentation of all customer interactions accurately and within SLA in our CRM tool
  • Contribute to documentation to build Veeam’s knowledge base.
  • Proactively stay up to date with all the latest technologies concerning Veeam’s products and the underlying technologies.

Qualifications

  • Fluent English (reading/writing/speaking)
  • Previous troubleshooting/administration experience is required
  • Familiarity with at least some of the following areas:

Microsoft Office 365, Azure, AWS, VMware ESX(i), Microsoft Hyper-V, Microsoft Exchange server administration, DB (SQL/Oracle), Windows OS 2008(r2) & 2012(r2) advanced user or administrative level, Practical understanding of TCP/IP (OS, firewalls configuration).

  • Ability to quickly learn, understand and explain technical information
  • Ability and desire to take ownership of client issues through resolution
  • Excellent time management skills
  • Ability to work in a fast-paced environment

We offer

  • Competitive compensation and benefits package
  • Modern office with free fresh coffee, fruits and snacks.
  • Flexible benefits package which includes premium private health care and dental services for you and your dependents, transportation allowance and parking.
  • Wellness program including gym membership, massages in the office and company sponsored sports activities.
  • An exceptional mature working environment with cool breakout & play areas and team building activities.
  • Training and development opportunities to further progress your career.
  • International environment where you can learn from multiple cultures working in the same office.
  • Gamification (internal rewards and recognition achievement based system
Ed Cowgill
«Veeam has provided me with incredible advancement opportunities to expand my career into both technical and IT management»
Ed Cowgill
Director, Customer Technical Support, The USA
«Veeam has provided me with incredible advancement opportunities to expand my career into both technical and IT management»

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