Technical Support Engineer

The Technical Support Engineer provides inbound technical support for Veeam’s products in English and Spanish language via the telephone, email, and remote sessions, which may require careful examination of many infrastructure and other environmental variables, as well as a detailed analysis of log files. This highly technical support role requires deep analytical troubleshooting of complex technical problems. This position is not a traditional call center based customer service role.

This position sits in our Columbus, OH office and will work Monday - Friday 12 pm to 9 pm Eastern.

Language Required

English

Responsibilities

Provide bilingual technical support and troubleshooting for Veeam Software’s clients via telephone, email, and web conferencing.
Must speak and write fluently in Spanish.
Proactively stay up to date with all the latest technologies concerning Veeam’s products and the underlying technologies.
Research and troubleshoot customer problems and inquiries.
Update and work assigned cases in a timely manner.
Maintain strong customer rapport and excellent, timely communication.
Contribute to documentation to build Veeam’s knowledge base.

Qualifications

Creativity and perseverance for solving problems.
Proven track record of high customer satisfaction ratings in customer or technical service role.
Strong written and oral communication skills in required languages
Collaborative work environment for team success.
Encouragement during stressful times for yourself and to peers.
1 or more years of technical troubleshooting experience in a role where problem resolution skills were required
Experience providing bilingual services.
Must speak and write fluently in required language.

Additional skills

Good understanding of Windows OS and/or Linux troubleshooting.
Good understanding of the TCP/IP stack protocols.
Excellent understanding of the OSI model.
IT administration experience in a Windows or Linux environment desired.
VMware, Microsoft, or Nutanix technology experience desired.
Excellent communications skills (verbal and written).
Able to work independently in a fast-paced environment.
Operate effectively in stressful situations.

Technical Support Engineer – Spanish Bilingual

Language Required

Responsibilities

Qualifications

Additional skills

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