Technical Support Engineer (Linux & Unix)

RomaniaBucharest

Date Posted: 2020-11-30

Language Required

  • English

Responsibilities

We are looking for candidates that will offer support for Veeam Linux and Unix solutions.

Responsibilities:

  • Responsible for handling new cases according to the Veeam Service Level Agreement (SLA); providing initial support, diagnosing problems and determining the need for escalation;
  • Fortify client relationships focused on 100% customer satisfaction;
  • Document all customer interactions (emails, calls, etc.) accurately and within SLA in our CRM tool;
  • Ensure proper and consistent communication of issue status to customers, sales representatives and senior engineers;
  • Perform troubleshooting and analysis, including log file investigation.

Qualifications

The ideal candidate will possess the following:

  • Fluent English (reading/writing/speaking);
  • System administration skills;
  • Strong TCP/IP knowledge;
  • Strong knowledge of Linux-based OS (booting, initialization systems, package management, kernel modules management, process management, OS monitoring, storage management, filesystems, networking, tools);
  • Experience in installing, configuring, and maintaining services on Linux-based OS;
  • Familiarity with Nutanix AHV hypervisor and related technologies (Prism interface, REST API explorer, aCLI, nCLI, ADFS concepts, KVM technology, NCC). Experience with VMware, Hyper-V will be a plus;
  • Familiarity with Oracle database concepts (11g, 12c, and 18c, Windows and Linux implementations);
  • Familiarity with Oracle RMAN tool and ability to use this tool for database backup and recovery;
  • Familiarity with Oracle RAC (Real Application Cluster) concepts;
  • Familiarity with SAP HANA database concepts;
  • Familiarity with the fundamentals of scripting languages (Bash, Python)
  • Familiarity with security concepts (firewalls, access control (SELinux, AppArmor));
  • Experience with UNIX (BSD, AIX, Solaris, HP-UX) will be a plus
  • Analytical and problem-solving skills;
  • Ability to quickly learn, understand and explain technical information;
  • Ability and desire to take ownership of client issues through resolution;
  • Excellent time management skills;
  • Ability to work in a fast-paced environment.

We offer

  • Competitive compensation and benefits package;
  • Modern office with free fresh coffee, fruits and snacks;
  • Flexible benefits package which includes premium private health care and dental services for you and your dependents, transportation allowance and parking;
  • Wellness program including gym membership, massages in the office and company sponsored sports activities;
  • An exceptional mature working environment with cool breakout & play areas and team building activities;
  • Training and development opportunities to further progress your career;
  • International environment where you can learn from multiple cultures working in the same office;
  • Gamification (internal rewards and recognition achievement based system.
Michael Zolkin
«Our work implies that customers need our help mainly when something really bad happens: their business goes down, the main server crashes and they are not able to continue operations. Veeam solutions are designed to solve serious problems, and we have to be ready to handle such situations.»
Michael Zolkin
Vice President, Customer Technical Support
«Our work implies that customers need our help mainly when something really bad happens: their business goes down, the main server crashes and they are not able to continue operations. Veeam solutions are designed to solve serious problems, and we have to be ready to handle such situations.»

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