Technical Support Engineer (English speaker)

Romania, Bucharest

 

 

The Tier 1 technical support engineer (customer care representative) provides support and troubleshooting via telephone, email and web conferencing.

Language Required

  • English

Responsibilities

  • Responsible for handling new cases according to the Veeam Service Level Agreement (SLA); providing initial support, diagnosing problems and determining the need for escalation
  • Fortify client relationships focused on 100% customer satisfaction
  • Document all customer interactions (emails, calls, etc.) accurately and within SLA in our CRM tool
  • Ensure proper and consistent communication of issue status to customers, sales representatives and senior engineers
  • Perform troubleshooting and analysis, including log file investigation

Qualifications

  • Fluent English (reading/writing/speaking);
  • Familiarity with at least some of the following areas:
  • Windows OS 2008(r2) & 2012(r2) advanced user or administrative level
  • UNIX and/or Linux knowledge
  • Practical understanding of TCP/IP (OS, firewalls configuration)
  • Ability to quickly learn, understand and explain technical information
  • Ability and desire to take ownership of client issues through resolution
  • Excellent time management skills
  • Ability to work in a fast-paced environment

Additional skills

Preferred requirements:

  • Familiarity with VMware ESX(i), Microsoft Hyper-V, Microsoft Exchange server administration, DB (SQL/Oracle) 

We offer

  • Modern, energetic, global working environment in a fast growing company
  • Opportunities for personal and professional growth and development
  • Relocation package
  • Competitive salary, depending on skills and experience
  • Competitive result-based bonuses
  • Comprehensive benefits package: premium private healthcare & dental services, transportation, gym, parking, on-site massage and special discounts
  • Modern office facilities with recreational rooms, large and fully equipped cafeterias, designated smoking spaces, fresh free coffee and fruits
Ben Milligan
«I love that there is so much passion here at Veeam and that others have that same drive and energy that I feel.»
Ben Milligan
Director, North American Customer Support, The USA
«I love that there is so much passion here at Veeam and that others have that same drive and energy that I feel.»

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3 jobs found

Spanish Bilingual Tier 1 Tech Support Engineer Level 1

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  • Provide technical support and troubleshooting for Veeam Software’s clients via telephone, email, and web conferencing.
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Tier 1 Tech Support Engineer Level 1

Technical Customer Support

  • Provide technical support and troubleshooting for Veeam Software’s clients via telephone, email, and web conferencing.
  • Proactively stay...

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Tier 1 Tech Support Engineer Level 1

Technical Customer Support

  • Provide technical support and troubleshooting for Veeam Software’s clients via telephone, email, and web conferencing.
  • Proactively stay...

United States, Ohio, Columbus

English