Technical Support Engineer (English speaker)

Romania, Bucharest

 

 

The Tier 1 technical support engineer (customer care representative) provides support and troubleshooting via telephone, email and web conferencing.

Language Required

  • English

Responsibilities

  • Responsible for handling new cases according to the Veeam Service Level Agreement (SLA); providing initial support, diagnosing problems and determining the need for escalation
  • Fortify client relationships focused on 100% customer satisfaction
  • Document all customer interactions (emails, calls, etc.) accurately and within SLA in our CRM tool
  • Ensure proper and consistent communication of issue status to customers, sales representatives and senior engineers
  • Perform troubleshooting and analysis, including log file investigation

Qualifications

  • Fluent English (reading/writing/speaking);
  • Familiarity with at least some of the following areas:
  • Windows OS 2008(r2) & 2012(r2) advanced user or administrative level
  • UNIX and/or Linux knowledge
  • Practical understanding of TCP/IP (OS, firewalls configuration)
  • Ability to quickly learn, understand and explain technical information
  • Ability and desire to take ownership of client issues through resolution
  • Excellent time management skills
  • Ability to work in a fast-paced environment

Additional skills

Preferred requirements:

  • Familiarity with VMware ESX(i), Microsoft Hyper-V, Microsoft Exchange server administration, DB (SQL/Oracle) 

We offer

  • Modern, energetic, global working environment in a fast growing company
  • Opportunities for personal and professional growth and development
  • Relocation package
  • Competitive salary, depending on skills and experience
  • Competitive result-based bonuses
  • Comprehensive benefits package: premium private healthcare & dental services, transportation, gym, parking, on-site massage and special discounts
  • Modern office facilities with recreational rooms, large and fully equipped cafeterias, designated smoking spaces, fresh free coffee and fruits
Terry
«Veeam is a product with a lot of potential. It can continue growing with our assistance, not on its own, and it will provide many more opportunities. Because of this, it’s a hobby of mine to help this company grow.»
Terry
Customer Support Team Leader, Australia
«Veeam is a product with a lot of potential. It can continue growing with our assistance, not on its own, and it will provide many more opportunities. Because of this, it’s a hobby of mine to help this company grow.»

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4 jobs found

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French Bilingual, Tier 1 Tech Support Engineer Level 1

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  • Provide technical support and troubleshooting for Veeam Software’s clients via telephone, email, and web conferencing.
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Tier 1 Tech Support Engineer Level 1

Technical Customer Support

  • Provide technical support and troubleshooting for Veeam Software’s clients via telephone, email, and web conferencing.
  • Proactively stay...

United States, Ohio, Columbus

Not required

Tier 1 Tech Support Engineer Level 1

Technical Customer Support

  • Provide technical support and troubleshooting for Veeam Software’s clients via telephone, email, and web conferencing.
  • Proactively stay...

United States, Ohio, Columbus

Not required