Technical Support Engineer (Cloud & Service providers)

RomaniaBucharest

Date Posted: 2020-11-30

Language Required

  • English

Responsibilities

We are looking for candidates that will offer support for Veeam Products for Service Providers.​​​​​​

Responsibilities:

  • Perform troubleshooting and analysis, including log file investigation and customer’s environment examination;
  • Responsible for handling new cases according to the Veeam Service Level Agreement (SLA); providing technical support for Veeam Products for Service Providers and diagnosing problems;
  • Act as a technical focal point in relationships to fellow IT Professionals;
  • Fortify client relationships focused on 100% customer satisfaction;
  • Document all customer interactions (emails, calls, etc.) accurately and within SLA in our CRM tool;
  • Ensure proper and consistent communication of issue status to customers.

Qualifications

  • Fluent English (reading/writing/speaking);
  • German / French will be a plus;
  • Demonstrate analytical and problem solving skills;
  • Ability to quickly learn, understand and explain technical information;
  • Ability and desire to take ownership of client issues through resolution;
  • Excellent time management skills;
  • Ability to work in a fast-paced environment;
  • Excellent knowledge of TCP/IP;
  • Good knowledge of Windows Server OS and systems administration;
  • Good knowledge of Microsoft SQL;
  • Experience with any of the following will be a plus: Linux / vSphere / Hyper-V / Powershell / SAN;
  • Experience in deep troubleshooting will be a plus.

We offer

  • Competitive compensation and benefits package;
  • Modern office with free fresh coffee, fruits and snacks;
  • Flexible benefits package which includes premium private health care and dental services for you and your dependents, transportation allowance, and parking;
  • Wellness program including gym membership, massages in the office and company sponsored sports activities;
  • An exceptional mature working environment with cool breakout & play areas and team building activities;
  • Training and development opportunities to further progress your career;
  • International environment where you can learn from multiple cultures working in the same office;
  • Gamification (internal rewards and recognition achievement based system).
Michael Zolkin
«Our work implies that customers need our help mainly when something really bad happens: their business goes down, the main server crashes and they are not able to continue operations. Veeam solutions are designed to solve serious problems, and we have to be ready to handle such situations.»
Michael Zolkin
Vice President, Customer Technical Support
«Our work implies that customers need our help mainly when something really bad happens: their business goes down, the main server crashes and they are not able to continue operations. Veeam solutions are designed to solve serious problems, and we have to be ready to handle such situations.»

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