Portuguese, Tier 1 Technical Support Engineer - Bilingual support

United StatesOhioColumbus

The Bilingual, Tier 1 Technical Support Engineer , provides technical, client support in English and  Portugese for Veeam’s products via the telephone, email, and remote session.  This role is based in Columbus, Ohio.

 

Existing Work Authorization in the United States of America is required.

Language Required

  • Brazilian
  • English
  • Portuguese

Responsibilities

  • Provide bilingual technical support and troubleshooting for Veeam Software’s clients via telephone, email, and web conferencing.
  • Must speak and write fluently in required language.
  • Proactively stay up to date with all the latest technologies concerning Veeam’s products and the underlying technologies.
  • Research and troubleshoot customer problems and inquiries.
  • Update and work assigned cases in a timely manner.
  • Maintain strong customer rapport and excellent, timely communication.
  • Contribute to documentation to build Veeam’s knowledge base.

Qualifications

· One (1) year working knowledge of Windows desktop troubleshooting experience (past and current Windows OS).

· One (1) year of server administration experience in a Windows environment desired.

·Strong Networking background desired.

· VMware or Microsoft virtualization technology experience desired.

·Associate’s degree preferred.  A viable combination of certification and experience will be considered.

· Two (2) years of client or customer support with demonstrated problem resolution skills; call center experience is a plus.

· Prior role providing bilingual services.

Must speak and write fluently in required language (Portuguese)

Additional skills

·        Creativity and perseverance for solving problems.

·        Proven track record of high customer satisfaction ratings in customer or technical                   service role.

·        Strong written and oral communication skills in required language.

·        Collaborative work environment for team success.

·        Encouragement during stressful times for yourself and to peers.

Existing Work Authorization in the United States of America is required.

Terry
«Veeam is a product with a lot of potential. It can continue growing with our assistance, not on its own, and it will provide many more opportunities. Because of this, it’s a hobby of mine to help this company grow.»
Terry
Customer Support Team Leader, Australia
«Veeam is a product with a lot of potential. It can continue growing with our assistance, not on its own, and it will provide many more opportunities. Because of this, it’s a hobby of mine to help this company grow.»

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