Customer Support Engineer - Tier 1

AustraliaNew South WalesNorth Sydney


Due to continual growth we are expanding - The
Customer Support Engineer provide technical support for Veeam Software products. Working with the International Customer Support team, they will be responsible for providing support to clients via the telephone, email and web conferencing, analyzing log files and providing solutions and/or workarounds for Hypervisor, OS, Networks and applications relevant to Veeam software.

The world is undergoing an Intelligence Revolution. Companies are using data to make better and faster decisions, and there are massive amounts of it that can no longer be contained in data centers. This hyper-criticality, hyper-growth and hyper-sprawl have given rise to a new expectation for data: hyper-availability. And that’s where Veeam comes to the rescue with trusted Intelligent Data management solutions in a world that’s always on.

 

Language Required

  • English

Responsibilities

·Providing technical support via telephone and email for Veeam Software’s clients;

·Analyzing, diagnosing, troubleshooting and providing solutions to software product problems and question;

·Communicating effectively with Sales Representatives;

·Building and maintaining strong customer relationships;

·Monitoring ticket queues and documenting work related to assigned cases and tickets;

·Contributing to ongoing documentation in an effort to build Veeam’s knowledge base;

·Attending scheduled technical training as directed and required by Veeam; and

·Other responsibilities as directed.

Qualifications

  • Fluent English (reading/writing/speaking)
  • Strong customer service skills
  • You are familiar at least with some of the following areas:
  • VMware ESX(i);
  • Microsoft Hyper-V;
  • Microsoft AD and Exchange server administration;
  • DB (SQL/Oracle);
  • Windows OS 2008(R2) and/or 2012(R2) advanced user or administrative level;
  • UNIX and/or Linux knowledge advanced user or administrative level; and
  • Practical understanding of TCP/IP (OS, firewalls configuration).

OTHER ATTRIBUTES

  • Desire to learn and acquire new knowledge;
  • Strong communication and team work skills;
  • Personal commitment and self-motivation;
  • Strong ability to work under pressure;
  • Customer focus;
  • Ability to work in multicultural environment.

REPORTING RELATIONSHIP AND ACCOUNTABILITY

This position reports to the ANZ Customer Support Manager.

#L1-KM1

We offer

  • Modern, energetic, global working environment
  • Opportunities for professional growth and promotion, excetptional training and support
  • Work in a stable, dynamic company
  • Competitive salary, depending on skills and experience
  • Comprehensive healthcare

Veeam Software is an equal opportunity employer and does not discriminate or allow discrimination on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. Veeam promotes affirmative action for minorities, women, disabled persons and veterans. Veeam also maintains a drug-free workplace.

Ed Cowgill
«Veeam has provided me with incredible advancement opportunities to expand my career into both technical and IT management»
Ed Cowgill
Director, Customer Technical Support, The USA
«Veeam has provided me with incredible advancement opportunities to expand my career into both technical and IT management»

For a quick vacancy search select a location, department or language:

 
 
 
 
All languages
Connect with us

Not ready to apply?
Keep in touch with Veeam!

20 jobs found

Technical Support Engineer

Technical Customer Support

  • Provide technical support and troubleshooting for Veeam Software’s clients via telephone, email, and web conferencing.
  • Proactively stay...

United StatesOhioColumbus

English

Customer Support Generalist

Technical Customer Support

  • Pursue good relationships with other departments to ensure effective communication and timely resolution of issues.
  • Oversees queue of...

United StatesOhioColumbus

English

Technical Support Engineer, Windows

Technical Customer Support

  • Provide technical support and troubleshooting for Veeam Software’s clients via telephone, email, and web conferencing.
  • Proactively stay...

United StatesOhioColumbus

English

Technical Support Engineer, Linux

Technical Customer Support

  • Provide technical support and troubleshooting for Veeam Software’s clients via telephone, email, and web conferencing.
  • Proactively stay...

United StatesOhioColumbus

English

VBR Support Engineer (English)

Technical Customer Support

  • Perform troubleshooting and analysis, including log file investigation
  • Act as a technical focal point in relationships to fellow IT...

RomaniaBucharest

English

VBR Support Engineer (French)

Technical Customer Support

  • Perform troubleshooting and analysis, including log file investigation
  • Act as a technical focal point in relationships to fellow IT...

RomaniaBucharest

English, French