Customer Support Engineer Tier 1-10

AustraliaNew South WalesManly

Language Required

  • English

Responsibilities

The Employee will report directly to Customer Support Team Leader or to any other party designated by the Company in connection with the performance of the duties under this Agreement and shall fulfil any other duties reasonably requested by the Company and agreed to by the Employee.

Job Summary

As a Customer Support Engineer, you will provide technical support for Veeam Software products. You will work with our international Customer Support team. You will be responsible for providing support and troubleshooting clients via telephone, email and web conferencing, analysing log files and providing solutions and/or workarounds for Hypervisor, OS, Networks and applications, and maintain strong customer rapport.

Duties and Responsibilities

  • Providing technical support via telephone and email for Veeam Software’s clients;
  • Analyzing, diagnosing, troubleshooting and providing solutions to software product problems and question;
  • Communicating effectively with Sales Representatives;
  • Building and maintaining strong customer relationships;
  • Monitoring ticket queues and documenting work related to assigned cases and tickets;
  • Contributing to ongoing documentation in an effort to build Veeam’s knowledge base;
  • Attending scheduled technical training as directed and required by Veeam; and
  • Other responsibilities as directed.

#L1-KM1

We offer

  • Modern, energetic, global working environment
  • Opportunities for professional growth and promotion
  • Work in a stable, dynamic company
  • Competitive salary, depending on skills and experience
  • Comprehensive healthcare

Veeam Software is an equal opportunity employer and does not discriminate or allow discrimination on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. Veeam promotes affirmative action for minorities, women, disabled persons and veterans. Veeam also maintains a drug-free workplace.

Ed Cowgill
«Veeam has provided me with incredible advancement opportunities to expand my career into both technical and IT management»
Ed Cowgill
Director, Customer Technical Support, The USA
«Veeam has provided me with incredible advancement opportunities to expand my career into both technical and IT management»

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1 job found

Bilingual,Tier 1 Tech Support Engineer Level 1

Technical Customer Support

  • Provide technical support and troubleshooting for Veeam Software’s clients via telephone, email, and web conferencing.
  • Proactively stay...

United StatesOhioColumbus

English, Spanish