United States, Georgia, Alpharetta
The Renewal Representative is responsible for the renewal of customer maintenance contracts in their assigned territory; this includes providing quotes directly to customers and/or their assigned channel partners. The Renewal Representative is also responsible for upselling and cross-selling customers to premium services and for identifying opportunities for add-on sales of Veeam products.
- Effectively manages renewal of all contracts in assigned territory to protect and grow Veeam maintenance revenue.
- Proactively monitors the funnel of expiring agreements, executes actions in timely manner to ensure the continuation of assigned customers on maintenance agreements.
- Provides timely proposals and quotes as requested pursuant to terms of customer and/or partner agreements.
- Efficiently handles customer and partner inquiries related to quotes, pricing, co-terming, up-selling and reinstatement of maintenance contracts.
- Positively interacts and collaborates with Customers, Veeam partners, and Veeam associates.
- Identifies and pursues maintenance reinstatement opportunities.
- Assists in negotiation of maintenance agreements.
- Accurately records all activities on customer/partner record in SalesForce.
- Achieves target quota.
- Performs other duties as assigned.
• Update Account & Contact information
- Bachelor’s Degree required (A combination of education and experience will be considered).
- Previous product or services sales experience in software or related industry is a plus.
- Previous support and/or maintenance renewal sales experience is preferred.
- Superb customer service skills are required.
- Excellent verbal and written communications skills.
- Exceptional organizational skills with the proven ability to prioritize and multi-task to meet deadlines and quotas.
- Ability to work in a semi-autonomous and fast-paced environment; must be a high-energy, motivated self-starter prepared to handle high number of email communications and out-bound telephone calls.
- Account management/sales experience is preferred
- Experience compiling, querying, analyzing and reporting data.
- Proficiency with SalesForce is desirable.
- Modern, energetic, global working environment
- Opportunities for professional growth and promotion
- Work in a stable, dynamic company
- Competitive salary, depending on skills and experience
- Comprehensive healthcare
Veeam Software is an equal opportunity employer and does not discriminate or allow discrimination on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. Veeam promotes affirmative action for minorities, women, disabled persons and veterans. Veeam also maintains a drug-free workplace.