Customer Success Manager (New Business) - France

RomaniaBucharest

High touch customer advocates responsible for ensuring strategic Veeam customers are

successful leveraging Veeam’s solutions that help drive higher renewal rates, additional

upsell/cross-sell opportunities for the sales organization and increased number of

references/case studies.

 

Language Required

  • English

Responsibilities

·         Work with the customer thru the onboarding phase, ensuring a timely and successful installation.

·         Build strong working and strategic relationships with clients, acting as a

knowledgeable and trusted advisor for current product offerings as well as future

expansion opportunities.

·         Partner with CSM Team for ongoing customer health and escalation management.

·         Help drive new case studies and references with assigned customers.

·         Work closely with the Renewals team to help drive high renewal rates.

·         Ensure that all Veeam team activities that touch the customer are in alignment

with the customer's business objectives and use cases so the full potential of

their Veeam solution can be realized.

·         Act as an escalation liaison between the customer, Veeam Technical Support, and

Product Development to help resolve technical issues blocking product adoption.

·         Provide feedback to Product Management on key features or product limitations

that are inhibiting usage and growth. Ensure there is a loop back mechanism to

the customer.

·         Ensure there is clear and consistent collaboration and communication with the

customer’s Veeam Partner.

·         Work from home office or in one of the Veeam Headquarters.

·         Work with customers and Veeam Employees from a remote office location.

·         Travelling up to 20% of working time.

Qualifications

·         Strong organizational skills with the ability to effectively manage all activities, projects,

requests, documentation, timelines etc.

·         Out of the box thinker comfortable communicating new ideas and proposals for CSM

team improvements.

·         Excellent communications skills (verbal and written).

·         Possess patience, understanding and empathy in order to be effective in conflict

resolution.

·         Ability to adapt to changes in roles and responsibilities; self-starter with a passion for

customer success

·         Five (5) years of related work experience

·         French & English Fluent

·         Project management experience

·         Experience working in a post-sales Customers management role; preferably in a remote

office role

·         Data-driven individual with experience measuring and communicating key customer

success metrics such as current usage and key growth stats

Additional skills

·         Ability to work in a technical environment of exceedingly fast growth.

·         Ability to use all Office products proficiently, and understand basic terminology around

data centers, servers, backup software, etc.

·         Experience with Virtualization technologies such as VMware and Hyper-V

We offer

  • Competitive compensation and benefits package
  • Modern office with free fresh coffee, fruits and snacks.
  • Flexible benefits package which includes premium private health care and dental services for you and your dependents, transportation allowance and parking.
  • Wellness program including gym membership, massages in the office and company sponsored sports activities.
  • Discount card (AFI Park Club).
  • An exceptional mature working environment with cool breakout & play areas and team building activities.
  • Training and development opportunities to further progress your career.
  • International environment where you can learn from multiple cultures working in the same office.
Gianluca Mazzotta
«I love the feeling that I am actively contributing to a common goal. That's a fire hasn’t gone out in me since I started.»
Gianluca Mazzotta
EMEA Pre-Sales Vice President, Italy
«I love the feeling that I am actively contributing to a common goal. That's a fire hasn’t gone out in me since I started.»

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