Senior Customer Reference Specialist

Russian Federation, Saint-Petersburg

Language Required

  • English
  • Russian

Responsibilities

  • On-going execution and adherence to formal customer reference program, aligning to goals and objectives, guiding principles, tracking and reporting mechanisms, communications and maintaining documents and agreements
  • Serve as a single point of contact for customer references in EMEA regions, including suggestions for potential references and requests for references from Sales, field marketing, Channels and Alliances, and AR/PR
  • Become a trusted advisor to the field sales and marketing teams
  • Identify, cultivate and manage customer references in EMEA regions; this includes convincing Veeam Sales, ProPartners, Alliance partners, end users, and their PR and legal departments to participate in the reference program
  • Coordinate customer interviews. Edit and/or write stories/brief copywriting resources as applicable, and for approved suggestions, provide background information and contact details to the writer. Manage internal/external review, approvals and posting
  • Track use of customer references, including written success studies, quotes, peer-to-peer references, audio, video, and AR/PR contacts
  • Maintain accurate and timely information in customer reference database
  • Work with wider Veeam marketing departments to ensure that all completed customer assets are well promoted both externally and internally as well as utilized correctly/through the best channels
  • Regular reporting on performance
  • Efficiently manage multiple projects
  • Special projects as assigned by the department manager

Qualifications

  • Bachelor’s degree in Marketing, Communications, Business Administration or related area
    (a combination of education and experience will be considered)
  • At least three years of sales and marketing experience in B2B industry
  • Understanding of the roles played by alliance partners, distributors, system integrators, etc. in the channel market highly preferred
  • Strong organizational and project management skills
  • Soft persuasive selling skills
  • Strong decision making and problem solving skills
  • Exceptional verbal and written communication skills
  • Enthusiastic, hard-working, results-oriented and able to work independently in a fast-paced environment
  • Must be proficient with Microsoft Office suite
  • Understanding of customer advocacy and customer relationship management desired
  • Excellent level of English is a must
  • Multi-lingual proficiency is a plus (German or French or Italian)

We offer

  • Work in a stable, dynamic company
  • Modern energetic multinational working environment
  • Interesting people, an excellent team of professionals
  • Opportunities for professional growth and career
  • Flexible work schedule
  • Employment according to the Labor Code of the Russian Federation, official salary
  • An extended medical insurance policy
  • Opportunity to join the Veeam football team
  • Partial compensation of costs on fitness
  • Annual leave 28 days
Sharmin
«Veeam for me is the perfect fit: The pace, culture and aspirations are aligned with my values and ambitions.»
Sharmin
Manager, Corporate Communications, Asia Pacific & Japan
«Veeam for me is the perfect fit: The pace, culture and aspirations are aligned with my values and ambitions.»

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