Customer Reference Manager

United StatesGeorgiaAlpharetta

United StatesOhioColumbus

United StatesMassachusettsWellesley

The Customer References Manager will drive the planning, execution, and tracking for the customer reference program in the Americas. This role will develop a strategy and plan with Americas sales and marketing teams to meet customer reference needs, serving as a communication bridge between global customer reference teams and Americas marketing and sales teams.

Language Required

  • English

Responsibilities

  • Develops strategies for integrated customer reference engagement plans with field sales and marketing teams to showcase customer success working with a variety of teams
  • Provide marketing and sales deliverables including peer to peer networking, event speaking, 1: many reference calls
  • Creates and maintains in-depth customer profiles and contacts in the database
  • Makes and executes recommended improvements to customer reference center
  • Interfaces with sales to align to their strategy and advise them on how/when to use references
  • Works with sales and marketing to assess needs and incorporate in to overall plan
  • Increases program adoption and visibility
  • Communicates monthly/quarterly reporting to stakeholders in sales and marketing

Additional skills

EXPERIENCE

  • 5-7 years of customer reference, customer marketing, or customer advocacy experience
  • Independent, self-starter that is comfortable working in ambiguity and embraces new challenges
  • Strong ability to manage and prioritize multiple, concurrent tasks while meeting aggressive deadlines in a fast-paced environment with unending enthusiasm to get the job done
  • Collaborative, agile, customer-centric, and results-oriented with demonstrated success delivering meaningful results through teams
  • Ability to collaborate with globally distributed teams
  • Strong analytical and problem-solving skills
  • Excellent relationship management and expectation setting skills
  • Good understanding of sales cycle and the relevance of customer references as part of that cycle
  • Good understanding of the power of the customer message and digital content marketing
  • Excellent written & verbal communication skills
  • Proficient with MS Office tools
  • Comfortable with remote video collaboration tools e.g., Skype, WebEx

We offer

  • Modern, energetic, global working environment
  • Opportunities for professional growth and promotion
  • Work in a stable, dynamic company
  • Competitive salary, depending on skills and experience
  • Comprehensive healthcare

Veeam Software is an equal opportunity employer and does not discriminate or allow discrimination on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. Veeam promotes affirmative action for minorities, women, disabled persons and veterans. Veeam also maintains a drug-free workplace.

Sharmin
«Veeam for me is the perfect fit: The pace, culture and aspirations are aligned with my values and ambitions.»
Sharmin
Senior Manager, Corporate Communications, Asia Pacific & Japan
«Veeam for me is the perfect fit: The pace, culture and aspirations are aligned with my values and ambitions.»

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