Salesforce Admin

United States, Georgia, Alpharetta

The CRM System Administrator is responsible for all levels of Salesforce administration, including user training and supporting all Veeam users worldwide. In addition, the CRM System Administrator will be assigned special projects related to sales operations by the Director, Sales Operations.

Language Required

  • English

Responsibilities

The responsibilities of CRM Administrator are broken up into two sections: Administration and User Training.

Administration:

  • Day to day administration of Salesforce
  • Developing and maintaining the functional areas of data management, forecasting, deal registration, contacts, leads, campaigns, opportunities, quotes, dashboards and reports and any other customization. Maintain user roles and profiles
  • Perform data loading and merging / processing of duplicate records
  • Develop and manage reports and dashboards
  • Maintain Territory Management within Salesforce
  • Create and maintain workflows, approval processes, and validation rules
  • Assist in analyzing current sales processes and suggest improvements
  • Identify Salesforce usage problems and craft technical /communication plans to remedy
  • Help integrate new functionality from Salesforce releases and upgrades, including plugins
  • Continuously improve user’s Salesforce experience; focusing on speed, efficiency and shortening the sales cycle
  • Troubleshoot escalated issues and tickets with Salesforce.com

User Training:

  • Train new and existing end users on the Salesforce CRM
  • Present and inform on any new Salesforce functionality that lowers the sales cycle and improves efficiency of end users

Qualifications

  • 3+ years of IT work experience and 1+ year of CRM administration experience
  • Good writing, presentation, communication and organization skills
  • Fluent English
  • Additional skills
  • Salesforce.com experience
  • ADM201 certified

We offer

  • Modern, energetic, global working environment
  • Opportunities for professional growth and promotion
  • Work in a stable, dynamic company
  • Competitive salary, depending on skills and experience
  • Comprehensive healthcare

Veeam Software is an equal opportunity employer and does not discriminate or allow discrimination on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. Veeam promotes affirmative action for minorities, women, disabled persons and veterans. Veeam also maintains a drug-free workplace.

Ben Milligan
«I love that there is so much passion here at Veeam and that others have that same drive and energy that I feel.»
Ben Milligan
Vice President, Customer Technical Support
«I love that there is so much passion here at Veeam and that others have that same drive and energy that I feel.»

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