Professional Services Manager

GermanyBerlin

The Professional Services Manager leads a team of Consulting Engineers who deliver services in support of the Veeam product suite. The primary focus of this role will be to build and cultivate an efficient team, develop and maintain relationships with Sales management and Veeam partners, define and delivery engagements, and track revenue associated with all efforts.

Language Required

  • English

Responsibilities

Job Functions:

  • Assist with development and implementation of new methodologies, process and procedures that will support Veeam enterprise customers, implementations and customer satisfaction goals
  • Assist with Veeam Software solution implementation effort estimation
  • Provide input to the writing of proposals and Statements of Work
  • Provide overall project guidance (Project plans, Schedules, Communication Plans, Resource plans, Status updates, etc.)
  • Assist in the selling of Professional Services
  • Engage peer organizations to resolve customer issues
  • Provide input for improvement of process and documentation
  • Track and report organizational KPI’s
  • Recruiting, interviewing and hiring technical staff
  • Coaching and professional development
  • Generate employee performance metrics
  • Consistently share successes, best practices and expertise across Veeam community
  • Ensure the Professional Services practice achieves company goals with continued achievement of the utilization, revenue and margin targets of the business
  • Assist with development and implementation of new methodologies, process and procedures that will support Veeam enterprise customers, implementations and customer satisfaction goals
  • Manage the performance process within the guidelines established by HR
  • Overnight travel (up to 50% of the time) to meet company goals and objectives
  • Perform other duties, as assigned

Qualifications

  • Bachelor’s Degree in Technology required (A combination of education and experience will be considered)
  • At least two years of hands-on experience with Veeam’s Core products
  • At least three years of Consulting experience
  • Excellent communication, interpersonal and relationship building skills
  • Experience working in the field requiring substantial travel
  • Significant experience with VMware and Hyper-V
  • Experience with disruptive storage systems and technologies (Nimble, Nexsan, Actifio, Veeam, etc.)
  • Hands-on experience with networking protocols and equipment (Fibre channel, Ethernet, Cloud services)
  • Experience with traditional storage and backup architectures (EMC, NetApp, IBM, HP/3PAR, Hitachi, Dell, etc.)
  • Hands-on experience with Enterprise applications (Exchange, SQL, Oracle, etc.)
  • Experience with Data Management, Data Protection, Data Analytics and Cloud
  • Extensive experience with Data Center, Business Continuity and Operating Systems
  • A proven track record of success (Attitude, Competency, Activity Levels)
  • Experience successfully managing multiple simultaneous projects and accounts

Additional skills

  • Understanding of virtualization technologies such as VMware and HyperV.
  • Experienced team builder with understanding of software professional services
  • Proven technical competency
  • Creativity and perseverance for solving problems
  • Strong interpersonal skills
  • Strong written and oral communication skills
  • Self-starter with a thirst for continual learning and improvement

We offer

  • Modern, energetic, global working environment
  • Opportunities for professional growth and promotion
  • Work in a stable, dynamic company
  • Competitive salary, depending on skills and experience
  • Comprehensive healthcare

Veeam Software is an equal opportunity employer and does not discriminate or allow discrimination on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. Veeam promotes affirmative action for minorities, women, disabled persons and veterans. Veeam also maintains a drug-free workplace.

Amaury Dutilleul-Francoeur
«I like Veeam because it has the feeling of a start-up company (easy processes, fast execution) with the power of a > $1B company.»
Amaury Dutilleul-Francoeur
Director of Go-To-Market Planning and Business Analysis, Singapore
«I like Veeam because it has the feeling of a start-up company (easy processes, fast execution) with the power of a > $1B company.»

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