CRM Administrator (Salesforce)

Russian Federation, Saint-Petersburg

The CRM System Administrator is responsible for all levels of Salesforce administration, including user training and supporting all Veeam users worldwide. In addition, the CRM System Administrator will be assigned special projects related to sales operations by the Director, Sales Operations.

Language Required

  • English
  • Russian

Responsibilities

  • Key Responsibilities: The responsibilities of CRM Administrator are broken up into two sections: Administration and User Training.
  • Administration:
  • Day to day administration of Salesforce 
  • Developing and maintaining the functional areas of data management, forecasting, deal registration, contacts, leads, campaigns, opportunities, quotes, dashboards and reports and any other customization. Maintain user roles and profiles 
  • Perform data loading and merging / processing of duplicate records 
  • Develop and manage reports and dashboards 
  • Maintain Territory Management within Salesforce 
  • Create and maintain workflows, approval processes, and validation rules 
  • Assist in analyzing current sales processes and suggest improvements 
  • Identify Salesforce usage problems and craft technical /communication plans to remedy 
  • Help integrate new functionality from Salesforce releases and upgrades, including plugins 
  • Continuously improve user’s Salesforce experience; focusing on speed, efficiency and shortening the sales cycle 
  • Troubleshoot escalated issues and tickets with Salesforce.com
  • User Training:
  • Train new and existing end users on the Salesforce CRM 
  • Present and inform on any new Salesforce functionality that lowers the sales cycle and improves efficiency of end users

Qualifications

  • 3+ years of IT work experience and 1+ year of CRM administration experience 
  • Good writing, presentation, communication and organization skills
  • Fluent English

Additional skills

  • Salesforce.com experience
  • ADM201 certified

We offer

  • Work in a stable, dynamic company
  • Modern energetic multinational working environment
  • Interesting people, an excellent team of professionals
  • Extensive opportunities for professional growth and career
  • Flexible work schedule (work on European time)
  • Employment according to the Labor Code of the Russian Federation, “white” salary
  • An extended medical insurance policy
  • Opportunity to join the Veeam football team
  • Partial compensation of costs on fitness
  • Annual leave 28 days
Rachael
«The idea of working for an IT market leader in a fast-paced, energetic environment was what initially drew me to Veeam. Once I met with the local leadership team and our VP of HR got more insight into the company, future direction and culture, I was hooked. In addition, the fact that every person who interviewed me seemed to have a high level of engagement and passion for the company also ensured it was an easy choice to accept the role when it was offered!»
Rachael
HR Business Partner, Australia
«The idea of working for an IT market leader in a fast-paced, energetic environment was what initially drew me to Veeam. Once I met with the local leadership team and our VP of HR got more insight into the company, future direction and culture, I was hooked. In addition, the fact that every person who interviewed me seemed to have a high level of engagement and passion for the company also ensured it was an easy choice to accept the role when it was offered!»

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