Terry started his career in Veeam as a Junior Support Specialist. He built career in the Support Department and grew up to the Team Leader of the APAC Customer Support Engineers.
When and how did your work start in our company?
I was a graduate looking for a job in IT. I had an interview with Mikhail Zolkin, and even though I had no previous experience, he gave me a chance to prove myself and hired me as a junior
Did you change your role within our company? If so, please describe how it happened, why it happened, what your reaction and challenges were?
My role has changed, even though I am still in Support. I was promoted from a junior to a Customer Support Engineer, and then to the Team Leader of the APAC Customer Support Engineers. Because I’m grateful for the chance to work at Veeam, I have never said no to anything that has been asked of me. This attitude and behavior is what we want our engineers to have. It’s not only for Veeam’s benefit, but it’s also a professional quality our engineers can use in the future to climb the ladder of success. I am again grateful for being promoted to this position. The challenges are fun for me to face with the mentors I have.
How would you describe your job to someone who is unfamiliar with it?
We provide global external support between the window of our U.S and European counterparts.
It’s a very fun place to work, and you need to be fast-paced because you have to keep up with the technology Veeam integrates with. I have a hybrid role of managing a team and supporting them with technical issues. Of course, you should be great attitude and want to be here.
What do you like about your job?
I love my role. It is not difficult to be motivated. And I love everything about my job. I experience and learn new things every day. The people I work with are friendly and sharp.
What do you aspire to now?
I would love to continue growing within Veeam. Experience and knowledge have to come first so that I’m ready for a higher role when the opportunity presents itself.